There are many ways to interact with customers when it comes to customer service. But live chat has no doubt been proven to be one of the most efficient ways to increase your customer's satisfaction and loyalty.
There are also a few factors that you'll need to consider when choosing the right live chat software for your business. Included in this are price, features and integrations. You'll find it much easier to choose the right live chat for your company once you've evaluated all of these factors.
The Best Live Chat Software to Use on Your Website
Live chat software is available in many different forms, but they are not all created equal. Some of the options available are more costly and feature-rich. Choosing the right option for your website will ensure that you can get the most out of your live chat experience and maximize the ROI you'll see from it.
Live Chat Software for Small Business: The Best Live Chat Software
The best live chat software for small businesses will offer a variety of features that will help your team provide exceptional customer service. These tools will help you establish a rapport with visitors to your website and turn them into customers.
They can also improve your conversions through automated messages sent to visitors that are good fits for your business. They will also make it easy for you to capture your visitors' details so that you can send them targeted emails and other marketing materials.
The software will allow you track your customer's browsing patterns, and send relevant messages to them based on what they do. This is an excellent way to turn your website visitors in to paying customers, without having to spend much time and money on customer support.
Live chat is the Best Sales Team Tool
Olark is the best live chat solution for sales teams. The features they offer will help you to build relationships with your clients, such as searchable transcripts. They offer plans starting at $29 for each agent, and a 30-day free trial to try it out.
LiveChat makes it simple to integrate live chat with any website. Even if you're not a coder, you can use this platform. There are plugins compatible with popular CMS platforms, such as Shopify or WordPress. You can also integrate their solution with Facebook Messenger to give your agents the ability to answer questions directly on the social media channel.
The best live chat software for customer support will allow you to provide excellent service without having to break the bank. Select a live-chat software that is affordable and offers the features needed to allow your support team to quickly assist your clients.
The amount of time that your support agents can spend on live chat should be considered. This will help determine the number of agents and team members who should be involved with your live chat. If you plan to have your team handle a large volume of live-chat inquiries, you'll want a more robust chat software.