LightInTheBox.com is an online shop that sells LED lighting products, such as bulbs and dimmer switch. LightInTheBox takes a bit longer to ship orders than brick-and-mortar shops. Despite the longer delivery time, LightInTheBox is a legitimate company. The company's warranty is often very limited and may not offer much recourse after 30 day.
7.393 reviews
Light In The Box usually receives negative reviews due to the length of shipping times. Many customers have complained about the processing times and asked for refunds. The company is currently shipping from warehouses in China.
LightInTheBox receives a 3.5 star rating from 549 satisfied reviewers. Most customers are satisfied. But, some customers have reported problems with customer support. The website can be confusing and items may not arrive in the correct size. However, their catalog is fairly affordable, and most customers are happy with their purchases.
Customer satisfaction
Customers are not satisfied if you go beyond the call of duty. Instead, you can use the energy that you expend on customer delight to do other things. CES can be a good tool to measure customer loyalty. Using the appropriate metrics can help transform CES into an effective strategy.
You need data from multiple sources to measure customer satisfaction. This requires creativity and data analysis. No single metric is perfect. The true measure of customer happiness is the sum of all collected data.
Shipping methods
LightInTheBox products can be shipped at different rates depending upon the shipping method chosen and your geographic location. The average shipping price is approximately 5 dollars. Shipping costs vary depending on several factors such as destination, weight and delivery times. International shipments take approximately 10 to 20 business days to arrive. If you want to receive your LightInTheBox product faster, choose Express Delivery or Priority Mail.
For shipping light packages, USPS is your best option. There are several shipping options available from the USPS, including First Class Mail and Priority Mail. Priority Mail is the cheapest option if you have light packages. However, it is only available if the weight is less than 13 ounces. Shipping distance can also be a factor.
Return policies
Light in a Box's return policies should be reviewed before you finalize your order. The return policies of different products will vary. You may not be allowed to return defective items or expensive products.
The general Light in a Box returns policy is very straightforward. You can return your order for a full refund if you are not completely satisfied. The retailer will reimburse the purchase price minus shipping costs. You may also return the items within seven business days of receipt, provided they are in their original packaging, unworn and unwashed. Returns must be accompanied by a Return or Exchange receipt.
Legitimacy
Light in a Box sells fashion accessories and electronic gifts to consumers around the world. The company boasts a large product range and a well-respected reputation. However, many customers have had complaints. These complaints include unsatisfactory customer services, ineffective chat platforms, and slow shipping. Many customers also reported that the products received from Light in a Box were not what they expected. Light in a Box's after-sales support has also been reported to be lacking.
To make an informed purchasing decision, you can read product reviews by real customers. These reviews can help you determine if the product is worth your time. Only customers who have used the product can write reviews. A product that has received positive reviews is considered worth buying. Negative reviews are not. I personally recommend buying items that have 70 or more reviews and a star rating of 4.7 or higher. LightInTheBox also has a return policy. Many cases are difficult and expensive to return.