Spirit was number one in US airlines for complaints for five consecutive years. In 2013, however, Spirit's reputation with travelers took a downturn. In the fall of 2013, complaints about Spirit soared. Skytrax reduced the airline's rating by one star.
Although the airline's 2014 launch of 24 nonstop routes helped to improve its image, it still remains controversial. Some passengers have expressed concern about the company's treatment towards its customers.
"No frills. No nonsense" is the airline's slogan. It does not have any complimentary drinks or food during flights, and it charges customers a premium for those items. Also, its seats are uncomfortable. Customers also report paying extra for luggage.
Spirit Flys out of Orlando (and other cities), Philadelphia (and Las Vegas) and Fort Lauderdale. They plan to expand their service to New York City, Boston, Tampa. Only a few planes of Spirit's fleet offer Wi-Fi at the moment. When Wi-Fi testing is complete, Spirit will announce the price for that service.
Spirit's customer-centric attitude stems from the assumption that loyalty is essential to business success. The company offers three status tiers: Silver and Free Spirit Member. Points can be earned for every dollar customers spend on fares. These points can be redeemed for various perks.
Spirit offers additional add-ons and status tiers. Spirit offers a variety of add-ons, including a snack that you can pay for, and a streaming package. The Point Perk program gives frequent flyers a fixed amount of points for every trip. You may be eligible for extra legroom, depending on your status.
Spirit doesn't offer any complimentary movies or music to passengers on flights. This is a departure from other airlines. Spirit is focused on making passengers feel comfortable. This is evident in the airline's seating, where seats don't recline and seats are stuffed with people. Despite this, the flight is still considered to be a better option than other airlines, as it is more spacious.
In order to get a seat, you must have a valid credit card. Online registration is required for all flights. Even if you have a card, you may not be able to qualify for a better rate on other purchases. Spirit Airlines offers a credit card that can help you get a seat or other perks. Read the Free Spirit FAQs to learn more about this program.
Spirit is still a good airline, even though it's mediocre. Spirit launched 24 nonstop routes in 2014 and will continue to do so in 2015. It plans to expand its Wi Fi offerings in the future.
While Spirit has gained a bad reputation, the company is one of the most rapidly growing carriers in the world. It is quite affordable compared to other budget airlines.